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Frequently Asked Questions
Do we sell to the public?
We are a wholesaler and sell direct to retail stores and locations.
We do sell on Amazon direct to consumer on select items.
What is your minimum dollar order?
Our minimum dollar order is $100 per shipping destination.
Orders under $100 will not be accepted. Individual items MOQ's vary.
Please check product info or reach out to sales@kalanlp.com with questions.
What are your freight terms and how much is shipping?
Kalan will use our own contract carrier. If a different carrier is requested, the customer will be billed for all freight charges incurred. Standard practice for Kalan- the customer will be billed on invoice for their freight unless customer supplies their own shipping account info to be charged.
What are your payment terms and what credit cards do you accept?
Kalan accepts Visa, Mastercard, or American Express cards. A pre-authorization will be done on all credit card orders prior to sending any custom items into production/picking any stock orders with a final run being done at the time of shipping. Net terms are available upon request pending credit approval.
Click the links below for our credit card form and terms paper work. Please submit to your local sales representative with your order or send to sales@kalanlp.com.
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