Frequently Asked Questions
How do I shop with Kalan?
How much is shipping?
We determine shipping at the end of your order being produced/pulled and will always choose the most cost efficient method whether UPS, Fedex, or truck shipping. If you would like to use your own shipping account, please supply your account number when placing your order. If you have special needs (lift gates, appointments, etc), please notify your sales person before completing your order.
What forms of payment do you accept?
We accept Mastercard, Visa, and American Express. We also have a net terms option UPON approval from your credit application. Please note, credit applications may be timely in reviewing. If an order is needed immediately, please use a credit card as payment.
What is the production or turnaround time?
Our custom in house items have a production time of 7-14 business days.
Our trend and novelty have a production time of 7-15 business days.
Stock plush has a production time of 3-5 business days.
Our jewelry has 11-14 business day production time on standard orders; for special order items or custom items, please reach out to firstname.lastname@example.org to inquire.
For any items with doming (dome keyring, badge reels, cell stands, ornaments), there may be a longer production time due to the doming process.
Do you sell to the public?
We do not sell to the public. We are a wholesaler and only sell to retail locations with a resale tax ID.
Do you do exchanges and returns?
We do not take returns or exchanges. If an item is faulty, please reach out within 7 days of receiving with photo proof
If you are a wholesale company or a sales representative you can shop with us through either this website or through our Faire Shop.