SHIPPING & ORDER TRACKING
All packages are shipped from Philadelphia, Pennsylvania. Expedited shipping methods such as Next Day, 2 Day and 3 Day are available for orders shipping within the contiguous United States. Orders shipping via standard ground will ship (leave our warehouse within 2 business days), Monday – Friday, after your order is placed. Next Day Air, 2 Day Air and 3 Day Air orders will ship the same business day (Monday – Friday) if your order is received by 3PM EST. For example, standard ground orders placed on Friday will ship on Monday. A Next Day order placed at 3:01PM EST on Monday will ship on Tuesday and be delivered on Wednesday.
You will receive an email with your tracking number as soon as your order leaves our warehouse. If you have not received your shipping confirmation email please check your SPAM folder.
RETURNS & REPLACEMENTS
No returns will be accepted without prior authorization. Please call your Sales Representative to get a return authorization label. This label must be attached to any packages shipped to Kalan or they will be refused. The customer is responsible for freight charges on return shipments; any returns sent freight collect will be refused. No credit will be issued for merchandise that has been stickered or damaged.
SHORTAGES & DAMAGES
Please check your order upon arrival. All claims for shortages and goods damaged in transit must be submitted within 72 hours of receipt of your order.
NEWSLETTERS, FOLLOW-UPS & CATALOGS
Register for our newsletter to receive exclusive coupons and new product announcements! To begin receiving The Kalan Newsletter just register during checkout or at the bottom of any page of our website. Newsletters are never unsolicited and you can easily unsubscribe by clicking the unsubscribe link at the bottom of the newsletter. Your email address is never shared or sold.
For a copy of our Novelty Catalog or any other sales assistance, please contact our Sales Department at (800) 345-8138.
PLACING AN ORDER & ACCEPTED PAYMENT METHODS
We accept Visa, MasterCard, Discover, American Express and PayPal. We do not currently accept checks or money orders.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure all of the information we collect online. View our entire Website Security Policy.
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