Frequently Asked Questions
RETURNS & REPLACEMENTS
No returns will be accepted without prior authorization. Please call your Sales Representative to get a return authorization label. This label must be attached to any packages shipped to Kalan or they will be refused. The customer is responsible for freight charges on return shipments; any returns sent freight collect will be refused. No credit will be issued for merchandise that has been stickered or damaged.
SHORTAGES & DAMAGES
Please check your order upon arrival. All claims for shortages and goods damaged in transit must be submitted within 72 hours of receipt of your order.
NEWSLETTERS, FOLLOW-UPS & CATALOGS
Register for our newsletter to receive exclusive coupons and new product announcements! To begin receiving The Kalan Newsletter just register during checkout or at the bottom of any page of our website. Newsletters are never unsolicited and you can easily unsubscribe by clicking the unsubscribe link at the bottom of the newsletter. Your email address is never shared or sold.
For a copy of our Novelty Catalog or any other sales assistance, please contact our Sales Department at (800) 345-8138.
PLACING AN ORDER & ACCEPTED PAYMENT METHODS
We accept Visa, MasterCard, Discover and American Express. We do not currently accept checks, PayPal or money orders.
PRIVACY POLICY & WEBSITE SECURITY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. View our entire Privacy Policy.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure all of the information we collect online. View our entire Website Security Policy.
PROMOTIONAL COUPONS
Looking for a coupon or discount code? Register for our newsletter! Lucky newsletter recipients are the first to know of exclusive offers, coupons and sales. Between newsletters be sure to check out our Sale & Coupon category for huge savings and current promotions.